A Guide to Understanding Your Healthcare Insurance Benefits

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1. Is the manual easy to read and understand?
Easy 1 2 3 4 5 Hard
2. Did you find the patient stories helpful? Yes No
3. Do you want more or less content in future editions? More Less
4. How helpful were the following sections?
ERISA, COBRA, HIPAA, FMLA	Not helpful	Helpful	Needs more detail	Too complex
Medicare	Not helpful	Helpful	Needs more detail	Too complex
Medicaid	Not helpful	Helpful	Needs more detail	Too complex
Supplemental Security Income	Not helpful	Helpful	Needs more detail	Too complex
Private Payers	Not helpful	Helpful	Needs more detail	Too complex
Other Payers	Not helpful	Helpful	Needs more detail	Too complex
How to use my medical benefits	Not helpful	Helpful	Needs more detail	Too complex
Prescription Benefits	Not helpful	Helpful	Needs more detail	Too complex
Prior Authorization	Not helpful	Helpful	Needs more detail	Too complex
How to file an insurance claim	Not helpful	Helpful	Needs more detail	Too complex
Appeals Process	Not helpful	Helpful	Needs more detail	Too complex
Sample Letters	Not helpful	Helpful	Needs more detail	Too complex

5. What do you like about the manual?

6. What about the manual could use more work?

7. What should be added to the next edition of the manual?

8. Did the manual help you with understanding your insurance needs?
Yes No

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