Online Insurance Guide


Your claim can take four to six weeks to process. If payment has not been received within six weeks of submission, you should call your insurance company to check on the status of your claim. The customer service department is the best place to start.

Before you call, be sure to have the following information:

  • Date of service

  • Type of service received or name of the drug for which the claim was submitted

  • Name of provider that performed the service or dispensed the medication

  • Total charge submitted for reimbursement

  • Policy number (found on your insurance card)

  • Name of insured

  • Insured's date of birth



Contact us with insurance questions, success stories or suggestions.
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The information provided on the PHA website is provided for general information only. It is not intended as legal, medical or other professional advice, and should not be relied upon as a substitute for consultations with qualified professionals who are familiar with your individual needs.

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The National Organization for Rare Disorders (NORD) awarded PHA the Abbey S. Meyers Leadership Award in 2012 for outstanding service to PHA members in advocacy, education and other key areas.